Statistics for "When does a smile and an apology offset a wait for service? The role of social regard"

Title:

When does a smile and an apology offset a wait for service? The role of social regard

Author(s):

Butcher, Kenneth John;heffernan, troy

Date Last Updated:

Wednesday, March 16, 2005

Statistics are for the period between Thursday, February 1, 2007 and Friday, September 30, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
338 2 0 31

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 167 0 0 1
Australia 79 0 0 5
China 37 0 0 2
Unknown 18 0 0 8
France 18 0 0 13
United Kingdom 4 0 0 1
Italy 4 0 0 1
Russian Federation 3 0 0 0
Netherlands 3 1 0 0
Sweden 2 0 0 0
Denmark 1 0 0 0
Slovakia 1 0 0 0
Taiwan 1 0 0 0
Greece 1 1 0 0
Europe 1 0 0 0
Japan 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Sep 2016 4 0 0 1
Aug 2016 8 0 0 2
Jul 2016 9 0 0 2
Jun 2016 8 0 0 1
May 2016 5 0 0 1
Apr 2016 1 0 0 0
Mar 2016 7 0 0 2
Feb 2016 8 0 0 0
Jan 2016 7 0 0 0
Dec 2015 5 0 0 1
Nov 2015 9 0 0 1
Oct 2015 9 0 0 0
Sep 2015 5 0 0 0
Total 85 0 0 11

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked