Statistics for "When does a smile and an apology offset a wait for service? The role of social regard"

Title:

When does a smile and an apology offset a wait for service? The role of social regard

Author(s):

Butcher, Kenneth John;heffernan, troy

Date Last Updated:

Wednesday, March 16, 2005

Statistics are for the period between Thursday, February 1, 2007 and Friday, July 29, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
327 2 0 28

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 165 0 0 1
Australia 79 0 0 5
China 36 0 0 2
France 18 0 0 13
Unknown 10 0 0 5
United Kingdom 4 0 0 1
Italy 4 0 0 1
Russian Federation 3 0 0 0
Netherlands 3 1 0 0
Sweden 2 0 0 0
Slovakia 1 0 0 0
Denmark 1 0 0 0
Taiwan 1 0 0 0
Greece 1 1 0 0
Europe 1 0 0 0
Japan 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jul 2016 8 0 0 2
Jun 2016 8 0 0 1
May 2016 5 0 0 1
Apr 2016 1 0 0 0
Mar 2016 7 0 0 2
Feb 2016 8 0 0 0
Jan 2016 7 0 0 0
Dec 2015 5 0 0 1
Nov 2015 9 0 0 1
Oct 2015 9 0 0 0
Sep 2015 5 0 0 0
Aug 2015 4 0 0 2
Jul 2015 5 0 0 0
Total 81 0 0 10

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked