Statistics for "Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention."

Title:

Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

Author(s):

Russell, Bob

Date Last Updated:

Monday, February 13, 2006

Statistics are for the period between Thursday, February 1, 2007 and Friday, May 6, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
283 1 0 25

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 148 0 0 4
Australia 73 1 0 4
China 31 0 0 2
France 19 0 0 10
United Kingdom 5 0 0 0
Italy 4 0 0 3
Canada 2 0 0 0
Denmark 1 0 0 0
Azerbaijan 1 0 0 0
Thailand 1 0 0 0
Japan 1 0 0 0
Russian Federation 1 0 0 0
Europe 1 0 0 0
Unknown 0 0 0 1
Netherlands 0 0 0 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2016 0 0 0 0
Apr 2016 1 0 0 0
Mar 2016 4 0 0 2
Feb 2016 5 0 0 0
Jan 2016 3 0 0 0
Dec 2015 2 0 0 1
Nov 2015 2 0 0 1
Oct 2015 3 0 0 1
Sep 2015 3 0 0 0
Aug 2015 6 0 0 0
Jul 2015 5 0 0 3
Jun 2015 2 0 0 1
May 2015 3 0 0 0
Total 39 0 0 9

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked