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Statistics for "Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention."

Title:

Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

Author(s):

Russell, Bob

Date Last Updated:

Monday, February 13, 2006

Statistics are for the period between Thursday, February 1, 2007 and Monday, May 20, 2013

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
188 1 0 5

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 104 0 0 1
Australia 61 1 0 2
China 19 0 0 2
France 2 0 0 0
Canada 2 0 0 0
United Kingdom 1 0 0 0
Russian Federation 1 0 0 0
Japan 1 0 0 0
Azerbaijan 1 0 0 0
Thailand 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2013 3 0 0 0
Apr 2013 4 0 0 0
Mar 2013 2 0 0 0
Feb 2013 5 0 0 1
Jan 2013 12 0 0 1
Dec 2012 6 0 0 0
Nov 2012 6 0 0 0
Oct 2012 3 0 0 0
Sep 2012 4 0 0 0
Aug 2012 1 0 0 1
Jul 2012 4 0 0 0
Jun 2012 3 0 0 0
May 2012 1 0 0 0
Total 54 0 0 3

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked