Statistics for "Dealing with service failures: The use of explanations"
Title:
Dealing with service failures: The use of explanations
Author(s):
Bradley, Graham Leslie;Sparks, Beverley
Date Last Updated:
Friday, January 15, 2010
Statistics are for the period between Thursday, February 1, 2007 and Thursday, May 23, 2013
Overall Statistics
| Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|
| 85 | 0 | 101 | 42 |
Geographic Statistics
| Country | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
 Australia |
44 | 0 | 46 | 12 |
 United States |
28 | 0 | 29 | 21 |
 China |
5 | 0 | 6 | 3 |
 Germany |
2 | 0 | 3 | 1 |
 Malaysia |
1 | 0 | 1 | 1 |
 Netherlands |
1 | 0 | 0 | 1 |
 Hong Kong |
1 | 0 | 1 | 1 |
 Russian Federation |
1 | 0 | 1 | 0 |
 Canada |
1 | 0 | 0 | 1 |
 Philippines |
1 | 0 | 0 | 0 |
 South Africa |
0 | 0 | 1 | 0 |
 United Kingdom |
0 | 0 | 3 | 0 |
 France |
0 | 0 | 1 | 0 |
 Taiwan |
0 | 0 | 2 | 0 |
 Belgium |
0 | 0 | 2 | 0 |
 Indonesia |
0 | 0 | 1 | 0 |
 Korea, Republic of |
0 | 0 | 2 | 0 |
 Japan |
0 | 0 | 2 | 0 |
 Thailand |
0 | 0 | 1 | 0 |
 Italy |
0 | 0 | 2 | 0 |
Monthly statistics for the last twelve months
| Month | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
| May 2013 | 5 | 0 | 3 | 0 |
| Apr 2013 | 3 | 0 | 1 | 0 |
| Mar 2013 | 1 | 0 | 1 | 0 |
| Feb 2013 | 4 | 0 | 4 | 1 |
| Jan 2013 | 3 | 0 | 3 | 4 |
| Dec 2012 | 2 | 0 | 1 | 1 |
| Nov 2012 | 2 | 0 | 2 | 1 |
| Oct 2012 | 2 | 0 | 0 | 0 |
| Sep 2012 | 4 | 0 | 2 | 1 |
| Aug 2012 | 3 | 0 | 2 | 0 |
| Jul 2012 | 4 | 0 | 1 | 2 |
| Jun 2012 | 4 | 0 | 1 | 0 |
| May 2012 | 2 | 0 | 1 | 1 |
| Total | 39 | 0 | 22 | 11 |
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