Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Tuesday, May 26, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
236 0 157 66

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 113 0 63 27
Australia 76 0 54 16
China 21 0 9 3
France 10 0 6 9
Germany 5 0 3 1
Netherlands 2 0 3 4
Brazil 1 0 0 0
Hong Kong 1 0 1 1
Italy 1 0 2 0
Russian Federation 1 0 1 0
Canada 1 0 0 1
Europe 1 0 0 0
Philippines 1 0 0 0
Austria 1 0 1 0
Malaysia 1 0 1 1
United Kingdom 1 0 3 0
Denmark 1 0 1 1
South Africa 0 0 1 0
Korea, Republic of 0 0 2 0
Bahrain 0 0 1 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2015 10 0 3 0
Apr 2015 6 0 3 2
Mar 2015 8 0 4 0
Feb 2015 10 0 3 3
Jan 2015 8 0 2 2
Dec 2014 13 0 6 3
Nov 2014 10 0 4 3
Oct 2014 10 0 5 0
Sep 2014 5 0 5 4
Aug 2014 4 0 3 1
Jul 2014 14 0 4 2
Jun 2014 6 0 1 1
May 2014 5 0 1 0
Total 109 0 44 21

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked