Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Tuesday, February 28, 2017

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
369 0 232 104

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 161 0 100 33
Australia 82 0 55 20
Unknown 44 0 15 11
China 33 0 22 3
France 25 0 15 26
Germany 7 0 3 1
United Kingdom 4 0 3 0
Russian Federation 3 0 2 0
Netherlands 2 0 3 4
Brazil 1 0 0 0
Hong Kong 1 0 1 1
Italy 1 0 2 1
Japan 1 0 2 0
Bulgaria 1 0 0 0
Canada 1 0 0 1
Europe 1 0 0 0
Philippines 1 0 0 0
Austria 1 0 1 0
Malaysia 1 0 1 1
Denmark 1 0 1 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Feb 2017 4 0 2 0
Jan 2017 8 0 0 0
Dec 2016 7 0 1 0
Nov 2016 4 0 1 0
Oct 2016 10 0 2 1
Sep 2016 8 0 4 2
Aug 2016 6 0 1 2
Jul 2016 7 0 5 3
Jun 2016 6 0 3 3
May 2016 11 0 7 3
Apr 2016 4 0 4 0
Mar 2016 6 0 3 2
Feb 2016 8 0 7 2
Total 89 0 40 18

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked