Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Friday, July 29, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
328 0 221 100

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 151 0 95 33
Australia 82 0 55 20
China 29 0 21 3
France 25 0 15 26
Unknown 18 0 10 7
Germany 7 0 3 1
United Kingdom 4 0 3 0
Russian Federation 3 0 2 0
Netherlands 2 0 3 4
Brazil 1 0 0 0
Hong Kong 1 0 1 1
Italy 1 0 2 1
Bulgaria 1 0 0 0
Canada 1 0 0 1
Europe 1 0 0 0
Philippines 1 0 0 0
Austria 1 0 1 0
Malaysia 1 0 1 1
Denmark 1 0 1 1
South Africa 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jul 2016 7 0 5 3
Jun 2016 6 0 3 3
May 2016 11 0 7 3
Apr 2016 4 0 4 0
Mar 2016 6 0 3 2
Feb 2016 8 0 7 2
Jan 2016 7 0 6 4
Dec 2015 8 0 5 5
Nov 2015 9 0 5 5
Oct 2015 7 0 1 3
Sep 2015 8 0 4 0
Aug 2015 11 0 8 2
Jul 2015 4 0 5 4
Total 96 0 63 36

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked