Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Tuesday, April 22, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
141 0 114 46

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
Australia 62 0 51 15
United States 58 0 35 22
China 12 0 7 3
Germany 2 0 3 1
Netherlands 2 0 1 1
United Kingdom 1 0 3 0
Hong Kong 1 0 1 1
Canada 1 0 0 1
Russian Federation 1 0 1 0
Europe 1 0 0 0
Philippines 1 0 0 0
Malaysia 1 0 1 1
South Africa 0 0 1 0
France 0 0 1 0
Taiwan 0 0 2 0
Belgium 0 0 2 0
Indonesia 0 0 1 0
Korea, Republic of 0 0 2 0
Japan 0 0 2 0
Italy 0 0 2 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2014 4 0 1 0
Mar 2014 11 0 1 0
Feb 2014 3 0 1 0
Jan 2014 4 0 1 1
Dec 2013 8 0 3 1
Nov 2013 7 0 0 0
Oct 2013 5 0 1 1
Sep 2013 7 0 2 3
Aug 2013 8 0 1 0
Jul 2013 5 0 4 1
Jun 2013 5 0 3 0
May 2013 6 0 5 1
Apr 2013 3 0 1 0
Total 76 0 24 8

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked