Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Friday, January 30, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
205 0 145 61

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 97 0 54 26
Australia 74 0 54 16
China 16 0 8 3
France 6 0 6 6
Germany 4 0 3 1
Netherlands 2 0 3 4
Denmark 1 0 1 1
Hong Kong 1 0 1 1
Canada 1 0 0 1
Russian Federation 1 0 1 0
Europe 1 0 0 0
Philippines 1 0 0 0
United Kingdom 1 0 3 0
Malaysia 1 0 1 1
South Africa 0 0 1 0
Taiwan 0 0 2 0
Indonesia 0 0 1 0
Belgium 0 0 2 0
Korea, Republic of 0 0 2 0
Japan 0 0 2 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jan 2015 7 0 2 2
Dec 2014 13 0 6 3
Nov 2014 10 0 4 3
Oct 2014 10 0 5 0
Sep 2014 5 0 5 4
Aug 2014 4 0 3 1
Jul 2014 14 0 4 2
Jun 2014 6 0 1 1
May 2014 5 0 1 0
Apr 2014 5 0 3 1
Mar 2014 11 0 1 0
Feb 2014 3 0 1 0
Jan 2014 4 0 1 1
Total 97 0 37 18

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked