Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Friday, September 4, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
262 0 173 75

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 126 0 76 29
Australia 79 0 54 17
China 25 0 9 3
France 14 0 9 15
Germany 5 0 3 1
Russian Federation 2 0 1 0
Netherlands 2 0 3 4
Brazil 1 0 0 0
Italy 1 0 2 0
Hong Kong 1 0 1 1
Bulgaria 1 0 0 0
Canada 1 0 0 1
Europe 1 0 0 0
Philippines 1 0 0 0
Austria 1 0 1 0
Malaysia 1 0 1 1
United Kingdom 1 0 3 0
Denmark 1 0 1 1
South Africa 0 0 1 0
Korea, Republic of 0 0 2 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Sep 2015 1 0 1 0
Aug 2015 11 0 8 2
Jul 2015 4 0 5 4
Jun 2015 10 0 2 3
May 2015 14 0 4 0
Apr 2015 6 0 3 2
Mar 2015 8 0 4 0
Feb 2015 10 0 3 3
Jan 2015 8 0 2 2
Dec 2014 13 0 6 3
Nov 2014 10 0 4 3
Oct 2014 10 0 5 0
Sep 2014 5 0 5 4
Total 110 0 52 26

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked