Statistics for "Dealing with service failures: The use of explanations"

Title:

Dealing with service failures: The use of explanations

Author(s):

Bradley, Graham Leslie;Sparks, Beverley

Date Last Updated:

Friday, January 15, 2010

Statistics are for the period between Thursday, February 1, 2007 and Saturday, August 2, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
166 0 121 49

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 73 0 40 24
Australia 69 0 52 15
China 12 0 7 3
Germany 3 0 3 1
Netherlands 2 0 1 1
Denmark 1 0 1 1
Hong Kong 1 0 1 1
Russian Federation 1 0 1 0
Canada 1 0 0 1
Europe 1 0 0 0
Philippines 1 0 0 0
France 1 0 1 0
Malaysia 1 0 1 1
United Kingdom 1 0 3 0
South Africa 0 0 1 0
Taiwan 0 0 2 0
Indonesia 0 0 1 0
Belgium 0 0 2 0
Korea, Republic of 0 0 2 0
Japan 0 0 2 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Aug 2014 1 0 0 0
Jul 2014 14 0 4 2
Jun 2014 6 0 1 1
May 2014 5 0 1 0
Apr 2014 5 0 3 1
Mar 2014 11 0 1 0
Feb 2014 3 0 1 0
Jan 2014 4 0 1 1
Dec 2013 8 0 3 1
Nov 2013 7 0 0 0
Oct 2013 5 0 1 1
Sep 2013 7 0 2 3
Aug 2013 8 0 1 0
Total 84 0 19 10

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked