Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Friday, October 31, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
91 0 102 44

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 41 0 33 19
Australia 33 0 50 15
China 9 0 6 5
Netherlands 4 0 2 4
Belarus 1 0 1 0
Russian Federation 1 0 1 0
Europe 1 0 0 0
Germany 1 0 1 0
India 1 0 1 0
Denmark 0 0 1 1
France 0 0 2 0
Philippines 0 0 2 0
Canada 0 0 2 0
Korea, Republic of 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Oct 2014 9 0 3 1
Sep 2014 16 0 5 3
Aug 2014 7 0 1 0
Jul 2014 2 0 2 0
Jun 2014 1 0 2 1
May 2014 2 0 1 0
Apr 2014 3 0 3 1
Mar 2014 4 0 4 0
Feb 2014 1 0 1 0
Jan 2014 1 0 0 0
Dec 2013 2 0 1 0
Nov 2013 0 0 1 0
Oct 2013 1 0 7 1
Total 49 0 31 7

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked