Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Sunday, April 19, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
136 0 126 60

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 60 0 46 19
Australia 37 0 51 16
China 14 0 6 5
France 12 0 9 14
Netherlands 4 0 2 4
Germany 2 0 2 0
Russian Federation 2 0 1 0
Belarus 1 0 1 0
Sweden 1 0 1 0
Europe 1 0 0 0
Canada 1 0 2 0
India 1 0 1 0
Slovenia 1 0 0 0
Denmark 0 0 1 1
Philippines 0 0 2 0
Korea, Republic of 0 0 1 0
Italy 0 0 1 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2015 3 0 2 2
Mar 2015 15 0 8 0
Feb 2015 8 0 2 2
Jan 2015 4 0 7 5
Dec 2014 10 0 5 5
Nov 2014 11 0 3 2
Oct 2014 9 0 3 1
Sep 2014 16 0 5 3
Aug 2014 7 0 1 0
Jul 2014 2 0 2 0
Jun 2014 1 0 2 1
May 2014 2 0 1 0
Apr 2014 3 0 3 1
Total 91 0 44 22

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked