Statistics for "The next available agent: Work organisation in Indian call centres"
Title:
The next available agent: Work organisation in Indian call centres
Author(s):
Thite, Mohan;Russell, Bob
Date Last Updated:
Monday, November 29, 2010
Statistics are for the period between Thursday, February 1, 2007 and Sunday, May 19, 2013
Overall Statistics
| Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|
| 39 | 0 | 54 | 34 |
Geographic Statistics
| Country | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
 Australia |
24 | 0 | 30 | 11 |
 United States |
11 | 0 | 15 | 18 |
 China |
4 | 0 | 4 | 5 |
 Russian Federation |
1 | 0 | 1 | 0 |
 India |
0 | 0 | 1 | 0 |
 France |
0 | 0 | 2 | 0 |
 Philippines |
0 | 0 | 1 | 0 |
 Canada |
0 | 0 | 1 | 0 |
Monthly statistics for the last twelve months
| Month | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
| May 2013 | 1 | 0 | 5 | 1 |
| Apr 2013 | 1 | 0 | 8 | 1 |
| Mar 2013 | 1 | 0 | 7 | 0 |
| Feb 2013 | 6 | 0 | 5 | 3 |
| Jan 2013 | 5 | 0 | 6 | 4 |
| Dec 2012 | 1 | 0 | 1 | 0 |
| Nov 2012 | 1 | 0 | 3 | 0 |
| Oct 2012 | 1 | 0 | 1 | 0 |
| Sep 2012 | 2 | 0 | 3 | 1 |
| Aug 2012 | 3 | 0 | 2 | 2 |
| Jul 2012 | 2 | 0 | 6 | 1 |
| Jun 2012 | 2 | 0 | 2 | 0 |
| May 2012 | 1 | 0 | 1 | 1 |
| Total | 27 | 0 | 50 | 14 |
Definition of Terms
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