Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Thursday, May 5, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
204 0 176 73

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 98 0 73 19
Australia 39 0 51 16
China 20 0 17 5
France 19 0 13 21
Netherlands 6 0 4 4
Russian Federation 4 0 1 0
Italy 4 0 2 3
Unknown 3 0 3 2
Germany 3 0 3 0
United Kingdom 3 0 1 2
Belarus 1 0 1 0
Sweden 1 0 1 0
Europe 1 0 0 0
Canada 1 0 2 0
India 1 0 1 0
Slovenia 1 0 0 0
Denmark 0 0 1 1
Philippines 0 0 2 0
Korea, Republic of 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2016 1 0 1 0
Apr 2016 6 0 5 0
Mar 2016 10 0 12 4
Feb 2016 9 0 4 0
Jan 2016 6 0 8 0
Dec 2015 11 0 7 3
Nov 2015 7 0 5 1
Oct 2015 8 0 4 1
Sep 2015 8 0 6 0
Aug 2015 7 0 6 1
Jul 2015 10 0 8 3
Jun 2015 4 0 3 0
May 2015 5 0 7 0
Total 92 0 76 13

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked