Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Monday, April 21, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
57 0 87 39

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
Australia 30 0 47 15
United States 20 0 26 19
China 6 0 6 5
Europe 1 0 0 0
Russian Federation 1 0 1 0
India 0 0 1 0
France 0 0 2 0
Philippines 0 0 2 0
Canada 0 0 2 0
Korea, Republic of 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2014 2 0 1 0
Mar 2014 4 0 4 0
Feb 2014 1 0 1 0
Jan 2014 1 0 0 0
Dec 2013 2 0 1 0
Nov 2013 0 0 1 0
Oct 2013 1 0 7 1
Sep 2013 2 0 7 3
Aug 2013 1 0 3 0
Jul 2013 1 0 5 1
Jun 2013 4 0 6 1
May 2013 2 0 8 1
Apr 2013 1 0 8 1
Total 22 0 52 8

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked