Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Thursday, September 1, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
238 0 194 82

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 109 0 77 20
Australia 40 0 51 17
China 23 0 19 5
Unknown 21 0 15 8
France 19 0 13 21
Netherlands 6 0 4 4
United Kingdom 5 0 2 3
Russian Federation 4 0 1 0
Italy 4 0 2 4
Germany 3 0 3 0
Belarus 1 0 1 0
Sweden 1 0 1 0
Europe 1 0 0 0
Canada 1 0 2 0
India 1 0 1 0
Slovenia 1 0 0 0
Denmark 0 0 1 1
Philippines 0 0 2 0
Korea, Republic of 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Sep 2016 0 0 0 0
Aug 2016 10 0 5 2
Jul 2016 10 0 5 2
Jun 2016 7 0 4 2
May 2016 18 0 14 3
Apr 2016 6 0 5 0
Mar 2016 10 0 12 4
Feb 2016 9 0 4 0
Jan 2016 6 0 8 0
Dec 2015 11 0 7 3
Nov 2015 7 0 5 1
Oct 2015 8 0 4 1
Sep 2015 8 0 6 0
Total 110 0 79 18

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked