Statistics for "The next available agent: Work organisation in Indian call centres"

Title:

The next available agent: Work organisation in Indian call centres

Author(s):

Thite, Mohan;Russell, Bob

Date Last Updated:

Monday, November 29, 2010

Statistics are for the period between Thursday, February 1, 2007 and Thursday, November 27, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
99 0 105 46

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 46 0 35 19
Australia 34 0 50 15
China 9 0 6 5
Netherlands 4 0 2 4
France 2 0 3 2
Belarus 1 0 1 0
Russian Federation 1 0 1 0
Europe 1 0 0 0
Germany 1 0 1 0
India 1 0 1 0
Denmark 0 0 1 1
Philippines 0 0 2 0
Canada 0 0 2 0
Korea, Republic of 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Nov 2014 9 0 3 2
Oct 2014 9 0 3 1
Sep 2014 16 0 5 3
Aug 2014 7 0 1 0
Jul 2014 2 0 2 0
Jun 2014 1 0 2 1
May 2014 2 0 1 0
Apr 2014 3 0 3 1
Mar 2014 4 0 4 0
Feb 2014 1 0 1 0
Jan 2014 1 0 0 0
Dec 2013 2 0 1 0
Nov 2013 0 0 1 0
Total 57 0 27 8

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked