Statistics for "Application of Fairness Theory to Service Failures and Service Recovery"

Title:

Application of Fairness Theory to Service Failures and Service Recovery

Author(s):

McColl-Kennedy, Janet R.;Sparks, Beverley

Date Last Updated:

Friday, March 19, 2004

Statistics are for the period between Thursday, February 1, 2007 and Thursday, April 17, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
324 2 0 133

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 138 0 0 78
Australia 108 0 0 24
China 27 0 0 5
Taiwan 8 1 0 7
Germany 5 0 0 0
United Kingdom 4 0 0 1
Austria 4 0 0 1
Czech Republic 3 0 0 0
Brazil 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 1
Korea, Republic of 2 0 0 2
Russian Federation 2 0 0 0
India 2 0 0 0
Denmark 1 0 0 1
Saudi Arabia 1 0 0 0
Norway 1 0 0 0
Malaysia 1 0 0 2
Croatia 1 0 0 0
Poland 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2014 6 0 0 0
Mar 2014 9 0 0 0
Feb 2014 9 0 0 0
Jan 2014 5 0 0 1
Dec 2013 7 0 0 0
Nov 2013 1 0 0 1
Oct 2013 2 0 0 3
Sep 2013 1 0 0 1
Aug 2013 1 0 0 0
Jul 2013 4 0 0 2
Jun 2013 5 0 0 1
May 2013 15 0 0 2
Apr 2013 7 0 0 0
Total 72 0 0 11

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked