Statistics for "Application of Fairness Theory to Service Failures and Service Recovery"

Title:

Application of Fairness Theory to Service Failures and Service Recovery

Author(s):

McColl-Kennedy, Janet R.;Sparks, Beverley

Date Last Updated:

Friday, March 19, 2004

Statistics are for the period between Thursday, February 1, 2007 and Thursday, June 30, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
467 2 0 159

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 208 0 0 78
Australia 130 0 0 28
China 43 0 0 5
Unknown 11 0 0 1
Taiwan 8 1 0 7
Germany 7 0 0 2
France 6 0 0 7
Netherlands 5 0 0 3
United Kingdom 4 0 0 1
Russian Federation 4 0 0 1
Austria 4 0 0 1
Czech Republic 3 0 0 0
Denmark 2 0 0 1
Japan 2 0 0 1
Korea, Republic of 2 0 0 2
Indonesia 2 1 0 0
Finland 2 0 0 2
India 2 0 0 0
Malaysia 2 0 0 2
Brazil 2 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jun 2016 10 0 0 1
May 2016 5 0 0 0
Apr 2016 1 0 0 0
Mar 2016 4 0 0 1
Feb 2016 5 0 0 0
Jan 2016 5 0 0 2
Dec 2015 7 0 0 0
Nov 2015 9 0 0 1
Oct 2015 11 0 0 0
Sep 2015 8 0 0 0
Aug 2015 11 0 0 3
Jul 2015 10 0 0 2
Jun 2015 9 0 0 0
Total 95 0 0 10

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked