Statistics for "Application of Fairness Theory to Service Failures and Service Recovery"

Title:

Application of Fairness Theory to Service Failures and Service Recovery

Author(s):

McColl-Kennedy, Janet R.;Sparks, Beverley

Date Last Updated:

Friday, March 19, 2004

Statistics are for the period between Thursday, February 1, 2007 and Sunday, February 7, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
449 2 0 157

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 201 0 0 78
Australia 128 0 0 28
China 42 0 0 5
Taiwan 8 1 0 7
Germany 7 0 0 2
France 6 0 0 7
Netherlands 5 0 0 3
United Kingdom 4 0 0 1
Russian Federation 4 0 0 1
Austria 4 0 0 1
Unknown 3 0 0 0
Czech Republic 3 0 0 0
Denmark 2 0 0 1
Japan 2 0 0 1
Korea, Republic of 2 0 0 2
Indonesia 2 1 0 0
Finland 2 0 0 2
India 2 0 0 0
Malaysia 2 0 0 2
Brazil 2 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Feb 2016 0 0 0 0
Jan 2016 5 0 0 2
Dec 2015 7 0 0 0
Nov 2015 9 0 0 1
Oct 2015 11 0 0 0
Sep 2015 8 0 0 0
Aug 2015 11 0 0 3
Jul 2015 10 0 0 2
Jun 2015 9 0 0 0
May 2015 11 0 0 1
Apr 2015 13 0 0 2
Mar 2015 7 0 0 0
Feb 2015 7 0 0 0
Total 108 0 0 11

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked