Statistics for "Application of Fairness Theory to Service Failures and Service Recovery"

Title:

Application of Fairness Theory to Service Failures and Service Recovery

Author(s):

McColl-Kennedy, Janet R.;Sparks, Beverley

Date Last Updated:

Friday, March 19, 2004

Statistics are for the period between Thursday, February 1, 2007 and Sunday, April 26, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
386 2 0 148

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 164 0 0 78
Australia 122 0 0 26
China 35 0 0 5
Taiwan 8 1 0 7
Germany 5 0 0 0
France 5 0 0 6
United Kingdom 4 0 0 1
Netherlands 4 0 0 3
Austria 4 0 0 1
Russian Federation 3 0 0 1
Czech Republic 3 0 0 0
Brazil 2 0 0 0
Thailand 2 0 0 1
Hong Kong 2 0 0 0
Japan 2 0 0 1
Korea, Republic of 2 0 0 2
India 2 0 0 0
Malaysia 2 0 0 2
Denmark 2 0 0 1
Poland 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2015 12 0 0 2
Mar 2015 7 0 0 0
Feb 2015 7 0 0 0
Jan 2015 3 0 0 1
Dec 2014 3 0 0 4
Nov 2014 5 0 0 2
Oct 2014 7 0 0 3
Sep 2014 11 0 0 1
Aug 2014 8 0 0 0
Jul 2014 6 0 0 0
Jun 2014 5 0 0 1
May 2014 5 0 0 1
Apr 2014 12 0 0 0
Total 91 0 0 15

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked