Statistics for "Teams don't Play by the Rules: A Call Centre Case Study"

Title:

Teams don't Play by the Rules: A Call Centre Case Study

Author(s):

Townsend, Keith

Date Last Updated:

Thursday, January 15, 2004

Statistics are for the period between Thursday, February 1, 2007 and Friday, October 3, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
213 0 0 8

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 127 0 0 1
Australia 63 0 0 5
China 19 0 0 1
Netherlands 3 0 0 1
United Kingdom 1 0 0 0
Europe 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Oct 2014 1 0 0 0
Sep 2014 8 0 0 1
Aug 2014 5 0 0 0
Jul 2014 3 0 0 0
Jun 2014 4 0 0 0
May 2014 1 0 0 0
Apr 2014 10 0 0 0
Mar 2014 7 0 0 0
Feb 2014 6 0 0 0
Jan 2014 2 0 0 0
Dec 2013 6 0 0 0
Nov 2013 1 0 0 0
Oct 2013 3 0 0 0
Total 57 0 0 1

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked