Statistics for "Teams don't Play by the Rules: A Call Centre Case Study"

Title:

Teams don't Play by the Rules: A Call Centre Case Study

Author(s):

Townsend, Keith

Date Last Updated:

Thursday, January 15, 2004

Statistics are for the period between Thursday, February 1, 2007 and Wednesday, July 8, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
274 0 0 16

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 163 0 0 2
Australia 65 0 0 5
China 29 0 0 1
France 11 0 0 6
Netherlands 5 0 0 2
United Kingdom 1 0 0 0
Europe 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jul 2015 2 0 0 0
Jun 2015 2 0 0 0
May 2015 12 0 0 2
Apr 2015 7 0 0 1
Mar 2015 7 0 0 0
Feb 2015 8 0 0 0
Jan 2015 3 0 0 2
Dec 2014 10 0 0 1
Nov 2014 10 0 0 1
Oct 2014 8 0 0 1
Sep 2014 8 0 0 1
Aug 2014 5 0 0 0
Jul 2014 3 0 0 0
Total 85 0 0 9

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked